Privacy Policy

Effective Date: April 16, 2024

1) Introduction.  This Privacy Policy describes how, along with our subsidiaries and affiliates (collectively referred to as “Crossbar,” “we,” “us,” or “our“), Crossbar HQ, Inc. processes Personal Information when we provide services or when you use our websites, mobile, and other online applications and products and services (collectively, the “Crossbar Sites”). We are committed to ensuring the privacy and integrity of the Personal Information you share with us, or we otherwise collect as we provide these Services.  Throughout this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual.

2) Information We Collect.  Information is gathered from the Crossbar Sites by us, our service providers, advertisers, sponsors and partners. Our Crossbar Sites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on Crossbar Sites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website through any of its features, register on the Website, make any purchases through the Website, or use any of the interactive or public comment features of this Website. Please notify us by emailing if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it promptly. Crossbar is committed to protecting the privacy of children and we urge parents to regularly monitor and supervise their children's online activities.  We instruct the personnel of all clubs, leagues, teams, schools, conferences, and other institutions to input information into the Crossbar Sites about players under the age of 18 only with the consent of the child’s parent or legal guardian. Parents and legal guardians may provide information about their minor child as described in the “Information You Provide” section below. Inquiries concerning the personal data we collect about your child may be directed to us using the information provided in the “How to Contact Us” section below. Please include the parent or legal guardian’s email address and telephone number in any written correspondence.  We will take reasonable steps to help verify a parent or legal guardian’s identity before responding to any such communications.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

3) Information You Provide. We may collect information that you choose to provide on the Crossbar Sites in a variety of ways, such as when you:
a) sign up for an account on our platform. This information may include your name, email address, birthdate, and payment information.;
b) express an interest in products or services offered by Crossbar;
c) participate in chats, web forums, or other interactive sessions;
d) provide payment card information for one of our products or services;

4) Automated Information. Information regarding your use of Crossbar Sites may be collected and/or aggregated through the use of automated means. This automatically collected information may include information such as:
a) your IP address, the type of browser and operating system used;
b) date and time you accessed the Crossbar Sites and pages you visit, and if you linked from or to another website, the address of that website;
c) emails you open and links you click on within those emails;
d) your ISP or mobile carrier, and the type of handheld or mobile device that you used; and
e) your behavior while using our site, including the time you spend on portions of the site and how you interact with various aspects of the site.

5) Data Technologies.
a) Various technologies are used to automatically collect information, such as cookies, local shared objects, and web beacons (generally referred to as “Data Technologies”). “Cookies” are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. “Local shared objects,” sometimes known as Flash Cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies. Anonymous advertising identifiers are increasingly being used on mobile devices and otherwise in a manner similar to Cookies. When we refer to Data Technologies, we are including all current and similar future technologies.

b) One or more Data Technologies may be used on the Crossbar Sites and other websites and mobile applications (that may not be the Crossbar Sites) by us, by another party on our behalf, or by third parties in accordance with their privacy policies. Data Technologies may be used by us and others, on our behalf and on their own behalf, to transmit information to you or about you and connect information about you from different sources, websites, devices, and mobile applications.

6) How We May Use the Information We Collect. We may use information we collect for the following purposes:
a) for everyday business purposes, such as establishing and managing your user account, providing products and services you request, processing and collecting payments and providing customer support;
b) to offer our other products or services and/or the products or services of others to you;
c) to enable you to interact with Crossbar and our users and others through various means, such as through our email and chat messages;
d) to evaluate and improve our business, including developing new products and services and analyzing the effectiveness of products, services, applications and websites;
e) to diagnose and address technical and service problems;
f) to perform internal data analyses, including market and Consumer research, trend analysis, demographic analysis and financial analysis;
g) to comply with applicable legal requirements and our policies; and
h) to contact you via telephone, text or chat. We will obtain your consent to contact you when and in the manner required by law.

7) Information We Share.  We do not sell or otherwise share information about you that we collect or receive, except as described below:
a) Corporate Affiliates. We may share information about you, including Personal Information, with any company that controls us, is controlled by us, or is under our common control with another company (together, our “Corporate Affiliates”), who will use it in accordance with their privacy policies.
b) Our Service Providers. We may engage third parties to provide the services offered through or in connection with the Crossbar Sites on our behalf. These third parties consist of:
i) Business Partners, with whom we have a direct relationship to offer individual features and functions within the Crossbar Sites, including registration insurance and payment processing
ii) Third-Party Service Providers, which perform certain services that power the Crossbar Sites including third-party cloud hosting providers and email providers.
We require such providers to maintain information about you as confidential and to use the information only to perform the services specified by us in a manner consistent with this Privacy Policy.
c) Corporate and Asset Transactions. If we sell all or substantially all of our business or sell or transfer all or a material part of our assets, or are otherwise involved in a merger or transfer of all or a substantial part of our business, we may transfer all information we have collected and stored, including Personal Information, to the party or parties involved in the transaction as part of that transaction.
d) Other. We may access or disclose information, including Personal Information, to:
i) protect or defend our interests and the legal rights or property of Crossbar and our affiliates;
ii) protect the rights, interests, safety and security of users of the Crossbar Sites or members of the public;
iii) protect against fraud or for risk management purposes; or
iv) comply with prudent legal practice as we may determine, and applicable law or legal process.

8) Your Choices. You are entitled to make certain choices about how we communicate with you.
a) You may choose not to provide Personal Information, even though that might impact your ability to register or receive a particular product or service.
b) If you do not want to receive marketing email from us, you can follow the unsubscribe link provided in those emails.
c) You have a number of choices regarding certain Data Technologies. Most web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. You may also render some web beacons unusable by rejecting their associated cookies and disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or the website of the technology provider. If you choose to decline Cookies or similar technologies, however, please note that certain features may not function properly or at all as a result. You may be able to adjust the use of advertising identifiers on mobile devices through the settings on your device. Finally, if you do not want to use a uniquely generated telephone number, you may choose to not call us.

9) California Addendum - California Consumer Privacy Rights. If you are a California consumer, the following provisions apply to our processing of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“California Personal Information”). For California consumers, the provisions of this California Addendum prevail over any conflicting provisions in other sections of this Privacy Policy.  We do not sell, and in the past 12 months we have not sold, California Personal Information. Additionally, we do not sell or share, and in the past 12 months we have not sold or shared, California Personal Information of individuals we know to be under 16 years of age. We use for internal business purposes customer records information, commercial information, Internet or other network activity information, and geolocation data.

We have collected the following categories of California Personal Information within the last 12 months from the sources listed below:
a) Identifiers such as name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
b) Internet or other similar network activity, including, but not limited to, browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.
c) Customer records information (such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit/debit card number, other financial information, medical or health insurance information).
d) Commercial information (such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories, or tendencies).

We retain each category of California Personal Information as described in this Privacy Policy. For each of the above categories, we use the California Personal Information for a variety of business purposes such as:
e) Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
f) Helping to ensure security and integrity to the extent the use of a consumer's personal information is reasonably necessary and proportionate for these purposes;
g) Debugging to identify and repair errors in our systems;
h) Short-term, transient use including contextual non-personalized advertising shown as part of a consumer’s current interaction with us;
i) Conducting internal research to develop and demonstrate technology;
j) Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide;
k) Other business purposes described in the “How We May Use The Information We Collect” Section.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.

Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “Information We Share” Section.

Your California Privacy Rights
If you are a California consumer, you have certain rights related to your California Personal Information, including:
• The Right to know what California Personal Information we have collected about you, including the categories of personal information, the categories of California Personal Information, the categories of sources from which the California Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing California Personal Information, the categories of third parties to whom we disclose California Personal Information, and the specific pieces of California Personal Information we have collected about you.
• The right to correct inaccurate California Personal Information that we have collected about you.
• The right to delete California Personal Information that we have collected from you, subject to certain exceptions.
• The right to opt out of the sale or the sharing of California Personal Information.
• The right to limit the use or disclosure of your sensitive personal information. We do not use or disclose sensitive personal information for purposes that, under applicable law, require us to support the right to limit the use or disclosure of sensitive personal information.
• The right not to receive discriminatory treatment by the business for the exercise of privacy rights conferred by applicable law, including the right not to be retaliated against for the exercise of your rights.

You may request to exercise these rights by:
Calling us at 833-697-9797

As required under applicable law, we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your first name, last name, email address, the amount of your last transaction and the date of your last transaction to verify your identity in response to exercising requests of the above type. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law.

Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. To the extent permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.

California Do Not Track
California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. However, we respond to the GPC signals as the opt out preference signal.

This California-specific addendum was last reviewed and updated as of January 1, 2023.

10) Your State Privacy Rights. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
a) Confirm whether we process their personal information.
b) Access and delete certain personal information.
c) Data portability.
d) Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:
e) Correct inaccuracies in their personal information, taking into account the nature of the personal data and the purposes of the processing of the consumer’s personal data.
f) Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights or to appeal a decision regarding a consumer rights request, please email

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: However, please know we do not currently sell data triggering that statute's opt-out requirements.

11) Disputes. If you choose to visit the Crossbar Sites, your visit and any dispute regarding privacy is subject to this Privacy Policy and our Terms of Service Agreement, including limitations on damages, resolution of disputes, and application of the law of the State of Delaware.

12) Updates to this Privacy Policy. We may update this Privacy Policy to provide clarification or notice of changes to our practices. If we make changes, we will revise the date at the top of this Privacy Policy.

13) How to Contact Us.  If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at